Device management or managed devices is one of the services offered by managed service provider (MSP). This service includes monitoring, setting, repair and updating the customer’s device, including servers, desktop PCs, laptops, tablets and smart phones that can be done remotely. The goal is to improve the availability, performance, and time efficiency of clients.
One form of the managed device service is RMM (Remote Monitoring and Management). Remote Monitoring and Management Service optimizes client’s efficiency in monitoring and implementing regulations regarding usage of PC that becomes the company’s remote asset.
As with other MSP services, RMM is offered for a flat fee per month, thereby providing ease in expense and budget plan calculations.
RMM system by Hypernet can monitor and alert managed resource when a problem occurs. For example, when an important server is down or security threats are detected in the system. Monitoring is also carried out to detect signs of problems that will arise, such as the llow disk space, a surge in CPU consumption, or change in file configuration.
Examples of remote monitoring are system updates, virus scanning, and online data backup. This is done either on a desktop, laptop, or server. If needed, the backup data can be restored to the system
Remote Access feature gives technicians full control of the computer remotely, without interfering the end user. Such service, as provided by Hypernet, provides a variety of benefits that can help companies save costs.
Minimize on-site visits
With the application of RMM, technician visits could be limited. Most part of monitoring, maintenance, and troubleshooting can be done remotely. In companies that have many offices with separated locations, the RMM will be more efficient than monitoring and troubleshooting on site.
Maintenance and troubleshooting process can be done anytime and anywhere, regardless of the location of technicians or client’s devices. This is useful when the client has employees who does mobile works, works from home, or in a place that can not be reached by the technician.
Monitoring and management of device do not need to always be done in the office or at a particular maintenance location. RMM not only saves time by being able to perform maintenance more quickly, but also giving clients the ability to be more flexible in performing daily activities.
When downtime happens too long, it can interrupt client’s business operational and in turn cause loss. RMM implementation allows MSP to act proactively to minimize downtime.
MSP can continuously monitor the network, patch, update software, identify, and prevent potential problems from becoming more acute. RMM system can also give a warning before problems arise, so that
engineers could have enough time to formulate and implement solutions even before the client perceives the symptoms of interruption.
Faster Problem Solving
Data published by Dimension Data in 2015 explains that remote monitoring service and management of automated devices like RMM can be used to solve problems that may arise quickly.
RMM reduces the time needed to resolve network issues up to 75 percent. Meanwhile, the time it takes to fix it decreases by 32 percent, compared with the network devices that are not monitored and managed remotely.